Ref : CIV-07-108

Personal Data:

Date of birth: 7, Jan. 1982

Nationality: Palestinian

Place of Birth: Damascus                       

Gender: Male

Martial Status: Single

Education

Degree                 : Civil Constructions Diploma  

Institute               : (High Education Ministry) Engineering Institute 

Graduation Year: 2000

Courses:

-          Customer Service & Beyond – Alliance Human Performance Development.

       (Certified by Alliance Dallas) 

Trained on:

1-      Customer Service

2-      Tele Sales

      -      Sales training form Syriatel Mobile Telecom

Work Experience:

§         At Al Ameer for Trade & Telecommunication (Main Dealer for Syriatel Mobile Telecom)

Since 04/01/2004 to 30/05/2005.

Job Description:

As Sales Representative: Working as sales representative to provide the Sub-dealers with all needs and to present the best services to help them to be Able to realization the honest completion with the other Main Dealers and the other Operator

§         At Mecatel for Trade & Telecommunication (Main Dealer for Syriatel Mobile Telecom)

Since 04/01/2004 to 30/05/2005.

Job Description:

As Sales Representative: Working as sales representative to provide the Sub-dealers with all needs and to present the best services to help them to be Able to realization the honest completion with the other Main Dealers and the other Operator.

§         At GlobalCom Syria Out Sourcing Call Center since 04/07/2004 to date.

Job Description:

1-     Call Center & Technical support to the STE Internet Service Provider:

                  Answering customer calls regarding:

o       Internet subscription ways & fees.

o       Internet settings.

o       Internet problems and presenting the best solutions.

o       Softwares (Outlook express & Microsoft Outlook) Settings and solving problems.

o       Software & Hardware Problems.

2-     SCS (Syrian Computer Society Network) Support:

·        Supporting the SCS offers and campaigns regarding PC for All campaign (Installment Computers & Laptops) and Internet subscription ways, categories and fees by:

1.      Receiving the calls.

2.      Doing the telesales process.

3.      Helping the caller to select the best offer by defining their needs.

4.      Answering the customer questions regarding the internet subscription ways, categories and fees.

3-     Best Italia Holding: Easy Sat (Internet via satellite service) support by:

·        Internet via satellite subscription ways & fees.

·        Software settings.

·        Internet settings.

 Skills:

Languages:         Arabic: Mother tongue.

                            French:  Writing, reading & speaking (Good).

                            English: Writing, reading & speaking (Good).

Computer Skills: Windows, MS Office (Word, Excel, Access, PowerPoint, FrontPage, Outlook) from SBS Center.

  - Good Arabic & English Typing skills.                                       

Tips: Valid driving license.

Interests and Hobbies:  football, movies

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